FAQ

FAQ

Many DME products are eligible for insurance coverage when they’re medically necessary and prescribed by a physician. However, coverage varies by insurance provider and individual plan.

You may receive a bill if we processed an insurance claim on behalf of your provider for equipment that was prescribed for you.

Pricing for durable medical equipment (DME) is determined by several factors, including your insurance plan, the specific product prescribed, and contracted rates with your insurance provider. Each item is billed using a HCPCS (Healthcare Common Procedure Coding System) code, and reimbursement is often based on Medicare allowable rates, which many commercial insurers use as a guideline. Your out-of-pocket cost may vary depending on your deductible, copay, and coinsurance.

Insurance plans may apply deductibles, copays, coinsurance, or coverage limitations. Any remaining balance after insurance processing is the patient’s responsibility according to their plan benefits.

If you do not recognize a charge, please contact our billing department. We will review your account, verify ordering provider details, and confirm the date and type of service billed.

Yes. Continuous Passive Motion (CPM) machines and nebulizers are typically provided on a rental basis depending on your physician’s order and insurance coverage. Rental duration is determined by medical necessity and the treatment plan prescribed by your healthcare provider. Insurance coverage for rentals varies by plan, and some may require prior authorization. Our team will verify your benefits, confirm rental eligibility, and explain any potential out-of-pocket costs before equipment is delivered.
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